Resources

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The following resources are available to be overwritten by applications.

Dimensions

Resource Name Default Value Description 
chat_dialog_text_margin
 24dp 
chat_dialog_title_bottom_margin
 20dp 
chat_dialog_action_area_height
 52dp 
chat_dialog_action_button_height
 36dp 
chat_dialog_action_button_margin
 8dp 
chat_dialog_action_button_padding
 8dp 
chat_dialog_action_button_min_width
 64dp 
chat_minimized_vertical_margin
 16dp 
chat_minimized_horizontal_margin
 10dp 
chat_minimized_agent_avatar_height
 48dp 
chat_minimized_connecting_icon_height
 32dp 
chat_minimized_chat_bubble_height
 25dp 
chat_minimized_chat_bubble_marginLeft
 35dp 
chat_minimized_chat_bubble_marginTop
 -18dp 
chat_message_spacer_height
 40dp 
chat_image_thumbnail_height
 180dp 
pre_chat_action_button_height
 60dp 
pre_chat_margin_left
 16dp 
pre_chat_margin_right
 16dp 
pre_chat_margin_top
 25dp 
pre_chat_padding_left
 16dp 
pre_chat_padding_right
 16dp 
pre_chat_padding_bottom
 16dp 
pre_chat_banner_padding
 16dp 
pre_chat_banner_icon_height
 18.8dp 
pre_chat_banner_icon_width
 16.4dp 
pre_chat_separator_padding
 8dp

Strings

Resource Name Default Value Description 
chat_end_session_content_description
 End chat session Content description for buttons that will end the chat session if pressed. 
chat_minimize_content_description
 Minimize chat Content description for the Minimize action menu item that is shown on the Chat Feed Activity. 
chat_minimized_connecting
 Connecting to chat… The status text displayed on the Minimized View while the session is attempting to connect to the server. 
chat_minimized_queued
 Your place in line The status text displayed on the Minimized View while the user is waiting for an agent to join the session 
chat_minimized_post_session
 Session has ended The status text displayed on the Minimized View after the session has ended. 
chat_message_delivery_failed
 Message not sent Displayed to the user when their message could not be delivered. 
chat_message_not_sent_privacy
 Message wasn\'t sent because it contains sensitive data Displayed to the user when their message could not be delivered because it violates Sensitive Data Rules. 
chat_message_modified
 Sensitive data was removed from message Displayed to the user in the Chat feed when they have sent a message in violation of Sensitive Data Rules and their text has been modified. 
chat_dialog_end_session_title
 Saying goodbye? The title of the dialog presented to the user when they attempt to end the chat session. 
chat_dialog_end_session_message
 Are you sure you want to end the chat session? The message in the dialog presented to the user when they attempt to end the chat session. 
chat_dialog_negative
 Cancel The negative button text shown in the End Session confirmation dialog. 
chat_dialog_end_session_positive
 End Session The positive button text shown in the End Session confirmation dialog. 
chat_dialog_select_image_source_camera
 Take photo Menu option displayed to the user that lets them take a photo with their camera and send it to the agent. 
chat_dialog_select_image_source_last_photo
 Use last photo taken Menu option displayed to the user that lets them send the last photo they took with their camera to the agent. 
chat_dialog_select_image_source_choose
 Choose from gallery Menu option displayed to the user that lets them choose a photo from their phone's photo gallery app to send to the agent. 
chat_session_ended_by_agent
 Agent has ended the session Message displayed to the user in the Chat Feed when the agent has ended the chat session. 
chat_feed_content_description
 Chat messages are displayed here Content description for the chat feed view. 
chat_file_transfer_requested
 File transfer requested Message displayed to the user in the Chat Feed when the agent has requested a file transfer from the user. 
chat_file_transfer_canceled
 File transfer canceled Message displayed to the user in the Chat Feed when a file transfer has been cancelled by the agent. 
chat_file_transfer_failed
 File transfer failed Message displayed to the user in the Chat Feed when a file transfer has failed. 
chat_session_button_transfer_initiated
 Transferring you to an agent Message displayed to the user when an agent transfer is in progress. 
chat_session_transferred_to_agent
 %1$s has joined the chat Message displayed to the user when an agent has joined the chat. 
chat_feed_title
 @string/pre_chat_toolbar_title The toolbar title text that is visible on the chat feed. 
chat_image_selection_failed
 Unable to load photo Message displayed to the user when Chat has failed to load a photo from their photo gallery app. 
chat_permission_not_granted
 Permission not granted Message displayed to the user when the user has denied permission to access their camera or photos. 
pre_chat_toolbar_title
 Live Chat The title text that appears on the toolbar of the Pre-Chat screen. 
pre_chat_button_start
 Chat with an Agent The label applied to the submit button on the Pre-Chat screen. 
pre_chat_field_list_description
 A list of fields to be filled out are displayed here. Content description applied to the list of fields displayed on the Pre-Chat screen. 
pre_chat_banner_text
 Just a couple of things before we connect you with an expert Banner text that is displayed to the user at the top of the Pre-Chat screen. 
pre_chat_picklist_select_hint
 Select a value… Default text value applied to a picklist when no selection has been made. 
salesforce_message_input_hint
 Type a message The input hint text displayed in the message input area at the bottom of the Chat Feed. 
chat_footer_menu_header_label
 Menu Options Label text displayed at the top of the chat bot footer menu. 
chat_footer_menu_collapse_content_description
 Collapse menu Content description applied to the footer menu collapse button on the chat bot footer menu. 
chat_footer_menu_button_content_description
 View chat session options Content description applied to the chat session footer menu at the bottom of the Chat Feed. 
salesforce_sent_photo_content_description
 Attached photo Content description applied to the user's sent photo as it appears in the Chat Feed. 
salesforce_send_message_content_description
 Send message Content description applied to the message send button at the bottom of the Chat Feed. 
salesforce_select_photo_content_description
 Select a photo Content description applied to the photo selection button at the bottom of the Chat Feed. 
salesforce_close_minimize_view_content_description
 @string/chat_end_session_content_description Content description applied to the close button on the Minimized View. 
chat_resume_error_string
 Oops. Something went wrong… First line of error message displayed to the user if an error occurs launching the chat message feed. 
chat_resume_error_string_subtext
 Please try again or contact the administrator Second line of error message displayed to the user if an error occurs launching the chat message feed. 
chat_message_notification_channel_id
 chat_messages_channel The Notification Channel ID used when posting notifications to inform the user that a message has been received from the chat agent. Used on devices running Android Oreo and later. Not translatable. 
chat_message_notification_channel_name
 Chat Messages The name of the Notification Channel used when posting notifications to inform the user that a message has been received from the chat agent. Used on devices running Android Oreo and later. 
chatbot_transferring_toolbar_title
 Transferring The toolbar title displayed while transferring from a chat bot to a live agent 
chatbot_transferring_connecting_message
 Connecting to an agent,\nplease wait a few moments The horizontal rule message displayed to the user while transferring from a chat bot to a live agent 
chatbot_transferring_cancel_button_text
 End Session The text of the cancel button displayed while transferring from a chat bot to a live agent 
chatbot_transfer_no_agents_available_message
 Sorry about that!\nThere are no agents available. The message indicating there are no agents available when attempting to transfer from a bot session to an agent session

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