Resources

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The following resources are available to be overwritten by applications.

Dimensions

Resource Name Default Value Description 
chat_dialog_text_margin
 24dp 
chat_dialog_title_bottom_margin
 20dp 
chat_dialog_action_area_height
 52dp 
chat_dialog_action_button_height
 48dp 
chat_dialog_action_button_margin
 8dp 
chat_dialog_action_button_padding
 8dp 
chat_dialog_action_button_min_width
 64dp 
chat_minimized_vertical_margin
 16dp 
chat_minimized_horizontal_margin
 10dp 
chat_minimized_agent_avatar_height
 48dp 
chat_minimized_connecting_icon_height
 32dp 
chat_minimized_chat_bubble_height
 25dp 
chat_minimized_chat_bubble_marginLeft
 35dp 
chat_minimized_chat_bubble_marginTop
 -18dp 
chat_message_spacer_height
 40dp 
chat_image_thumbnail_height
 180dp 
pre_chat_action_button_height
 60dp 
pre_chat_margin_left
 16dp 
pre_chat_margin_right
 16dp 
pre_chat_margin_top
 25dp 
pre_chat_padding_left
 16dp 
pre_chat_padding_right
 16dp 
pre_chat_padding_bottom
 16dp 
pre_chat_banner_padding
 16dp 
pre_chat_banner_icon_height
 18.8dp 
pre_chat_banner_icon_width
 16.4dp 
pre_chat_separator_padding
 8dp

Strings

Resource Name Default Value Description 
chat_end_session_content_description
 End chat session Content description for buttons that will end the chat session if pressed. 
chat_minimize_content_description
 Minimize chat Content description for the Minimize action menu item that is shown on the Chat Feed Activity. 
chat_minimized_connecting
 Connecting to chat… The status text displayed on the Minimized View while the session is attempting to connect to the server. 
chat_fullscreen_connecting_title
 Connecting to chat The status text title displayed on the Fullscreen View while the session is attempting to connect to the server. 
chat_fullscreen_connecting_description
 Use the minimize icon to shrink the chat The status text description on the Fullscreen View while the session is attempting to connect to the server. 
chat_fullscreen_connecting_minimize_content_description
 @string/chat_fullscreen_connecting_description Content description for the fullscreen chat minimize connecting icon. 
chat_fullscreen_connecting_disconnected_title
 You\'ve been disconnected The status text title on the Fullscreen View when the session has been disconnected. 
chat_fullscreen_connecting_disconnected_description
 Please close the chat and try again later The status text description on the Fullscreen View when the session has been disconnected. 
chat_fullscreen_connecting_error_title
 Hmm, something went wrong… The status text title on the Fullscreen View when the session connection has encountered an error. 
chat_fullscreen_connecting_error_description
 Please ensure you are online The status text description on the Fullscreen View when the session connecting has encountered an error. 
chat_fullscreen_queued_text_title
 Hang in there The queued status text title on the Fullscreen View when the session is queued. 
chat_fullscreen_queued_text_description
 You\'re number %1$d in line The queued status text description including the queue number on the Fullscreen View when the session is queued. 
chat_connection_lost_banner_text
 Connection Lost The connection lost banner text. 
chat_minimized_queued
 Your place in line The status text displayed on the Minimized View while the user is waiting for an agent to join the session. 
chat_minimized_post_session
 Session has ended The status text displayed on the Minimized View after the session has ended. 
chat_message_delivery_failed
 Message not sent Displayed to the user when their message could not be delivered. 
chat_message_not_sent_privacy
 Message wasn\'t sent because it contains sensitive data Displayed to the user when their message could not be delivered because it violates Sensitive Data Rules. 
chat_message_modified
 Sensitive data was removed from message Displayed to the user in the Chat feed when they have sent a message in violation of Sensitive Data Rules and their text has been modified. 
chat_dialog_end_session_title
 Saying goodbye? The title of the dialog presented to the user when they attempt to end the chat session. 
chat_dialog_end_session_message
 Are you sure you want to end the chat session? The message in the dialog presented to the user when they attempt to end the chat session. 
chat_dialog_negative
 Cancel The negative button text shown in the End Session confirmation dialog. 
chat_dialog_end_session_positive
 End Session The positive button text shown in the End Session confirmation dialog. 
chat_dialog_select_image_source_camera
 Take photo Menu option displayed to the user that lets them take a photo with their camera and send it to the agent. 
chat_dialog_select_image_source_last_photo
 Use last photo taken Menu option displayed to the user that lets them send the last photo they took with their camera to the agent. 
chat_dialog_select_image_source_choose
 Choose from gallery Menu option displayed to the user that lets them choose a photo from their phone's photo gallery app to send to the agent. 
chat_session_ended_by_agent
 The agent ended the session Message text shown to the user when the agent ends a chat session. 
chat_feed_content_description
 Chat messages are displayed here Content description for the chat feed view. 
chat_file_transfer_requested
 File transfer requested Message displayed to the user in the Chat Feed when the agent has requested a file transfer from the user. 
chat_file_transfer_canceled
 File transfer canceled Message displayed to the user in the Chat Feed when a file transfer has been cancelled by the agent. 
chat_file_transfer_failed
 File transfer failed Message displayed to the user in the Chat Feed when a file transfer has failed. 
chat_session_button_transfer_initiated
 Transferring you to an agent Message displayed to the user when an agent transfer is in progress. 
chat_session_transferred_to_agent
 %1$s joined the chat Message displayed to the user when an agent joins the chat. 
chat_feed_title
 @string/pre_chat_toolbar_title The toolbar title text that is visible on the chat feed. 
chat_image_selection_failed
 Unable to load photo Message displayed to the user when Chat has failed to load a photo from their photo gallery app. 
chat_permission_not_granted
 Permission not granted Message displayed to the user when the user has denied permission to access their camera or photos. 
pre_chat_toolbar_title
 Live Chat The title text that appears on the toolbar of the pre-chat screen. 
pre_chat_button_start
 Chat with an Agent Label text for the button to start a session after completing the pre-chat screen. 
pre_chat_field_list_description
 A list of fields to be filled out are displayed here. Content description applied to the list of fields displayed on the pre-chat screen. 
pre_chat_banner_text
 Just a few things before we connect you with an expert… Text shown to the user at the top of the pre-chat screen. 
pre_chat_picklist_select_hint
 Select a value… Default text value applied to a picklist when no selection has been made. 
salesforce_message_input_hint
 Say something… The input hint text displayed in the message input area at the bottom of the Chat Feed. 
chat_footer_menu_header_label
 Menu Options Label text displayed at the top of the chat bot footer menu. 
chat_footer_menu_collapse_content_description
 Collapse menu Content description applied to the footer menu collapse button on the chat bot footer menu. 
chat_footer_menu_button_content_description
 View chat session options Content description applied to the chat session footer menu at the bottom of the Chat Feed. 
salesforce_sent_photo_content_description
 Attached photo Content description applied to the user's sent photo as it appears in the Chat Feed. 
salesforce_send_message_content_description
 Send message Content description applied to the message send button at the bottom of the Chat Feed. 
salesforce_select_photo_content_description
 Select a photo Content description applied to the photo selection button at the bottom of the Chat Feed. 
salesforce_close_minimize_view_content_description
 @string/chat_end_session_content_description Content description applied to the close button on the Minimized View. 
chat_resume_error_string
 Hmm, something went wrong… First line of error message displayed to the user if an error occurs launching the chat message feed. 
chat_resume_error_string_subtext
 Chat request failed due to an unknown error. Please try again. Second line of error message displayed to the user if an error occurs launching the chat message feed. 
chat_message_notification_channel_id
 chat_messages_channel The Notification Channel ID used when posting notifications to inform the user that a message has been received from the chat agent. Used on devices running Android Oreo and later. Not translatable. 
chat_message_notification_channel_name
 Chat Messages The name of the Notification Channel used when posting notifications to inform the user that a message has been received from the chat agent. Used on devices running Android Oreo and later. 
chatbot_transferring_toolbar_title
 Transferring The toolbar title displayed while transferring from a chat bot to a live agent 
chatbot_transferring_connecting_message
 Connecting to an agent.\nThis may take a few moments. Message displayed to the user when transferring from a chat bot to an agent. 
chatbot_transferring_cancel_button_text
 End Session The text of the cancel button displayed while transferring from a chat bot to an agent. 
chatbot_transfer_no_agents_available_message
 Sorry, no agents are available now.\nPlease try again later. Message text shown to the user when no agents are available for a chat session. 
chat_connection_banner_connected_text
 Connected! Message text shown to users in a banner when they reconnect during a chat session 
chat_connection_banner_disconnected_text
 Connection Lost Message text shown to users in a banner when they are disconnected during a chat session 
agent_has_joined_conference_message
 %1$s joined the chat - %2$s Message text (including %1$s agent name and %2$s current time) that is shown to users when an additional agent has joined an existing chat session 
agent_has_left_conference_message
 %1$s left the chat - %2$s Message text (including %1$s agent name and %2$s current time) that is shown when an agent has left an existing group conference chat session 
agent_has_joined_conference_avatar_description
 Group conference agent Content description for agent avatar 
hyperlink_preview_knowledge_article_url_title
 Knowledge Article Open Graph URL standard text for knowledge article hyperlink preview

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