Resources

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The following resources are available to be overwritten by applications.

Colors

Resource Name Default Value Description 
sos_drawing_color
 #fff44336 The color of annotations when the agent draws on screen 
sos_audio_level_mute
 #FFFFFF Color of the mute icon in the audio level meter 
sos_fab_unselected_background
 #333333 Background color used for unselected FABs on the Camera UI. 
sos_fab_unselected_icon
 #ffffff Icon color used for unselected FABs on the Camera UI. 
sos_hangup_icon
 #e74c3c Icon color used for unselected FABs on the Camera UI. 
sos_video_text
 #ffffff Text color displayed under FABs on the Camera UI.

Dimensions

Resource Name Default Value Description 
sos_border_radius
 1.5dp 
sos_video_screen_margin
 16dp 
sos_video_message_height
 135dp 
sos_video_message_text_size
 16sp 
sos_video_message_alt_text_size
 14sp 
sos_video_message_info_icon_size
 28dp 
sos_agent_container_diameter
 134dp The diameter of the round agent container frame (dp) 
sos_agent_container_elevation
 8dp The elevation of the agent UI 
sos_onboarding_dialog_width
 315.8dp The width of the Onboarding and Permissions dialogs. 
sos_onboarding_header_height
 60dp The height of the SOS header on the Onboarding and Permissions dialogs. 
sos_onboarding_cancel_button_width
 35dp The width of the cancel button displayed on the Onboarding and Permissions dialogs. 
sos_onboarding_cancel_button_height
 35dp The height of the cancel button displayed on the Onboarding and Permissions dialogs. 
sos_onboarding_cancel_button_margin
 12dp The margin around the cancel button displayed on the Onboarding and Permissions dialogs. 
sos_onboarding_header_label_text_size
 8pt The size of the header text that is displayed on the Onboarding and Permissions dialogs. 
sos_onboarding_text_size
 7pt The size of the body text that is displayed on the Onboarding and Permissions dialogs. 
sos_onboarding_carousel_indicator_diameter
 12dp The diameter of each carousel page indicator. 
sos_onboarding_carousel_indicator_padding
 5dp The padding around each carousel page indicator. 
sos_onboarding_carousel_indicator_group_margin
 10dp The margin around the carousel indicator group. 
sos_onboarding_carousel_card_margin
 10dp The margin around the default text presented in a carousel card. 
sos_onboarding_carousel_default_text_size
 8pt The text size for the default text presented in a carousel card. 
sos_onboarding_button_padding
 18dp The padding around the buttons on the Onboarding and Permissions dialogs. 
sos_onboarding_button_margin
 12dp The margin around the buttons on the Onboarding and Permissions dialogs. 
sos_permissions_header_image_height
 136.3dp The image height of the header image displayed on the Permissions dialog. 
sos_permissions_message_padding
 15dp The padding around the message displayed on the Permissions dialog. 
sos_permissions_message_margin
 8dp The margin around the message displayed on the Permissions dialog. 
sos_permissions_button_icon_padding
 12dp The padding around the icons displayed on the permissions buttons on the Permissions dialog. 
sos_video_activity_audio_margin
 8dp 
sos_video_activity_audio_size
 40dp 
sos_fab_default_size
 66dp 
sos_fab_default_icon_size
 24dp 
sos_fab_elevation
 8dp 
sos_elevation
 8dp 
sos_video_button_context
 12sp The size of the text under the video buttons (mute, end session, pause, etc) 
sos_video_container_status_text_padding
 8dp

Integers

Resource Name Default Value Description 
sos_button_hide_timeout
 4000 Delay hiding the round agent container buttons when they are showing (in ms) 
sos_drawing_width
 5 The width of the agent screen annotations (in dp) 
sos_context_message_duration
 3500 The duration that the radial container will display context messages 
sos_video_dock_hide_timeout
 5000 The duration the video dock will stay on the screen before hiding.

Strings

Resource Name Default Value Description 
sos_agent_name
 Agent The default name for the agent. Once we start a session this will be overwritten if set 
sos_title
 Salesforce SOS The title we present for any UI element that has a title, such as one of our dialogs 
sos_connect_prompt
 You are about to start an SOS session. You will be able to talk and screen share with an Agent in real time. Are you ready to experience the future of customer service? The dialog body we present when prompting to start an SOS session 
sos_connect_positive
 OK The positive choice for the start session prompt (saying yes to the dialog) 
sos_connect_negative
 Cancel The negative choice for the start session prompt (saying no to the dialog) 
sos_continue_waiting_prompt
 All agents are currently busy.\nContinue waiting? The dialog body we present when asking a customer if they would like to continue waiting for a session 
sos_continue_waiting_positive
 OK The positive choice for the continue waiting prompt (saying yes to the dialog) 
sos_continue_waiting_negative
 Quit The negative choice for the continue waiting prompt (saying no to the dialog) 
sos_disconnect_prompt
 Disconnect from the session? The dialog body we present when confirming that a user would like to end their session (after hitting an end session button) 
sos_disconnect_positive
 OK The positive choice for the disconnect prompt (saying yes to the dialog) 
sos_disconnect_negative
 Cancel The negative choice for the disconnect prompt (saying no to the dialog) 
sos_network_test
 Testing Network Connection The dialog body we present while the network test is running 
sos_network_test_error
 We are unable to conduct a network test. Unfortunately we cannot guarantee an awesome SOS customer experience. Would you like to continue anyway? The dialog body we present if the network test encounters an error 
sos_end_session_error
 The SOS session has ended because of an error. The Toast body we present when the session ends due to error 
sos_end_session_timeout
 The SOS session has timed out waiting for a connection. The Toast body we present when the session times out waiting for a connection 
sos_end_session_local
 You have ended the SOS session. The Toast body we present when the customer successfully ends their session 
sos_end_session_remote
 The Agent has ended the SOS session. The Toast body we present when the agent ends the SOS Session 
sos_end_session_unknown
 The SOS session has ended for an unknown reason. The Toast body we present when the session ends for an unknown reason (such as a 500 server error) 
sos_end_session_no_agent
 No agents are currently available. Please try again later. The Toast body we present when we cannot start a session due to no agents being online 
sos_end_session_insufficient_network
 Network not able to support SOS, please try again later. The Toast body we present when we cannot start a session due to insufficient network conditions 
sos_end_session_network_lost
 The SOS session ended because of a lost network connection. The Toast body we present when the network connection is lost during a session 
sos_session_is_paused
 Session paused The notification message used when a session is paused 
sos_session_is_paused_alt
 (agent cannot see screen) The alternate notification message used when a session is paused 
sos_agent_is_paused
 Session on hold The notification message used when the agent has paused the session 
sos_agent_is_paused_alt
 (agent has paused session) An alternate notification message used when the agent has paused the session. 
sos_session_is_active
 Speaking to SOS Agent. The notification message used when a session is active 
sos_initializing_session
 Initializing… The notification message used when a session is starting up 
sos_waiting_for_agent
 Waiting for an agent… The notification message used when the customer is ready to start a session, but still waiting for the agent to join 
sos_agent_joining
 Agent now joining… The notification message used when the agent is in the process of joining the SOS session 
sos_waiting_for_reconnect
 Waiting for agent to reconnect. Session will end automatically in %d seconds. The dialog message used when the agent unexpectedly disconnects 
sos_reconnect_negative
 End session The dialog option presented when the agent disconnects, asking the user if they would like to end the session 
sos_reconnecting
 Reconnecting… The notification message used when reconnecting to a session 
sos_recording
 recording Text overlayed on the agent container when the SOS session is being recorded 
sos_default_notification_subtext
 The SOS notification subtext. By default this is not used 
sos_service_notification_channel_id
 sos_service_channel The Notification Channel ID used when posting the foreground service notification used by SOS on devices running Android Oreo and later. Not translatable. 
sos_service_notification_channel_name
 SOS Service The name of the Notification Channel used when posting the foreground service notification used by SOS on devices running Android Oreo and later. 
sos_notif_resume
 Go to Session The label for the go back to session notification action (ie go back to the application the session is running in) 
sos_notif_end
 End Session The label for the end session notification action 
sos_masking_sharing_paused
 You are typing in a masked field. The Toast message presented when screen sharing stops due to the customer typing in a masked field 
sos_masking_sharing_resumed
 The session is active again. The Toast message presented when screen sharing resumes after the masked field the customer is typing in loses focus 
sos_two_way_video_disabled
 Two-way video is disabled. The Toast message presented when trying to start Two-way video sharing but the SosConfiguration does not allow it 
sos_unexpected_camera_error
 Unable to use your camera. The Toast message presented when we are unable to access the device camera 
sos_start_camera_share
 Syncing camera with agent… The Toast message displayed to the user when he starts sharing his camera (radial/classic UI only) 
sos_start_screen_share
 Syncing screen with agent… The Toast message displayed to the user when he starts sharing his screen (radial/classic UI only) 
sos_session_on_hold
 Your SOS session is on hold. The Toast message presented when the session is put on hold 
sos_session_off_hold
 Your SOS session has resumed. The Toast message presented when the session is taken off hold 
sos_ui_status_initializing
 Initializing Status message displayed when the session is initializing 
sos_ui_status_network_test
 Network test Status message displayed when the session is testing network speed 
sos_ui_status_queued
 In queue Status message displayed when the session is in the agent queue 
sos_ui_status_connecting
 Connecting Status message displayed when the session is connecting to an agent 
sos_ui_status_audio_muted
 Mic muted Status message displayed when the user's audio is muted 
sos_ui_status_masked_fields_exposed
 Field Masked.\nScreen hidden from agent Status message displayed when masked fields are exposed 
sos_ui_status_screen_sharing_disabled
 Screen sharing is disabled Status message displayed when screen sharing is disabled 
sos_ui_status_agent_video_muted
 Agent video paused Status message displayed when agent video is paused 
sos_ui_status_session_recording
 recording Message displayed when the session is being recorded 
sos_ui_status_network_poor
 Poor Network Message displayed when the connection strength is poor 
sos_onboarding_header_label
 SOS The header text shown at the top of the onboarding UI during session start. 
sos_onboarding_cancel_button_content_description
 Cancel The content description of the cancel button on the SOS onboarding UI. For accessibility. 
sos_permissions_header_image_content_description
 SOS is requesting device permissions. The content description of the permissions header image. For accessibility. 
sos_permissions_message
 We need something before we can connect you with an agent… The message displayed on the SOS permissions dialog 
sos_permissions_microphone
 Allow Microphone Access The label applied to the Microphone permission button on the SOS permissions dialog. 
sos_permissions_camera
 Allow Camera Access The label applied to the Camera permission button on the SOS permissions dialog. 
sos_onboarding_accept_button_label
 OK, GOT IT The button text displayed on the onboarding UI's Accept button 
sos_onboarding_carousel_intro_text
 You are about to co-browse your app with an expert who can see and draw on your screen.\nDon’t worry, they can’t see you :) The text displayed on the first default card of the onboarding dialog. 
sos_onboarding_carousel_dragging_text
 Drag the SOS window anywhere on your screen or tap to reveal controls. The text displayed on the second default card of the onboarding dialog. 
sos_onboarding_carousel_controls_text
 Tap to reveal controls to mute mic, pause screen share, and end session. The text displayed on the third default card of the onboarding dialog. 
sos_permissions_denied_message
 SOS requires device permissions that have been denied. Please visit the App Permissions screen in your device settings to allow them. The message shown to the user when they deny access to a permission and have selected the 'Never ask again' box. 
sos_permissions_denied_button_label
 End Session The button label shown on the dialog when the user has denied access to a permission. 
sos_video_gesture_info_camera_swap
 Double tap to flip camera Text displayed on the Video UI to describe the camera swap gesture. 
sos_video_gesture_info_flashlight
 Tap & hold anywhere to toggle flashlight Text displayed on the Video UI to describe the flashlight gesture. 
sos_video_gesture_info_dismiss
 GOT IT Text displayed on the dismissal button for gesture information on the Video UI. 
sos_video_tip_icon_content_description
 Helpful Tip Content description for the tip icon (i) displayed on the Video UI. 
sos_end_session_connection_timeout
 The session has timed out during connection. The toast shown whenever the session times out trying to connect to the agent 
sos_video_session_paused_header
 Session Paused The header of the message shown to the user when they have paused the session in camera mode 
sos_video_agent_paused_header
 Session on hold The header of the message shown to the user when the agent has paused the session in camera mode 
sos_video_agent_paused_info
 Agent has paused session Information message shown to the user when the agent has paused the session in camera mode 
sos_video_session_paused_info
 No one can see or hear you The text that appears below the header whenever the session is paused in camera mode 
sos_video_pause_label
 Pause The label under the pause/resume button in the video activity when the session is NOT paused. 
sos_video_resume_label
 Resume The label under the pause/resume button in the video activity when the session is PAUSED. 
sos_video_mute_label
 Mute The label under the mute/unmute button in the video activity when the session is NOT muted. 
sos_video_unmute_label
 Unmute The label under the mute/unmute button in the video activity when the session is MUTED. 
sos_video_end_label
 End The label under the end session button in the video activity. 
sos_video_expand_agent_video
 Expand agent video The label applied to the shrunk Agent video container during Camera sharing. 
sos_video_expand_camera_video
 Expand local camera video The label applied to the shrunk local camera video container during Camera sharing. 
sos_video_back_to_app_label
 Back to app Header that appears in the video activity that describes to the user they can click the header to return to the app. Essentially, this acts as a button. 
sos_ui_status_flashlight_on
 Flashlight On Label that describes a flashlight icon. Indicates that the phone flashlight is on

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