public interface

QueueListener

com.salesforce.android.chat.core.QueueListener

Class Overview

Listener interface for retrieving queue position updates while connecting to a chat session.

Summary

Public Methods
abstract void onQueuePositionUpdate(int queuePosition)
Called when the queue position for the visitor has been updated.

Public Methods

public abstract void onQueuePositionUpdate (int queuePosition)

Called when the queue position for the visitor has been updated.

The queue position is based on comparing the order a visitor has been added to the connection queue compared against the total capacity of all agents capable of handling that chat request.

The final queue position is q = max(n - c, 0), where: n = the position of the visitor compared to all waiting visitors c = the total capacity of all agents.

For example, if the total capacity is 10, the first 10 waiting visitors will have a position of 0, and the 11th will have a position of 1... etc.

The rationale is that agents are able to accept and address multiple chat sessions simultaneously up to their configured capacity.

Parameters
queuePosition The current waiting position for a visitor.