ServiceSOS Strings

The title we present for any UI element that has a title, such as one of our dialogs

Salesforce SOS

The dialog body we present when prompting to start an SOS session

You are about to start an SOS session. You will be able to talk and screen share with an Agent in real time. Are you ready to experience the future of customer service?

The dialog body we present when confirming that a user would like to end their session (after hitting an end session button)

Press OK to disconnect from the session.

The dialog body we present when the agent has ended the SOS session

The Agent has ended the SOS session.

The dialog body we present when the agent disconnects for an unknown reason

The agent may have disconnected. Press Quit to end the session now or Cancel to continue waiting.

The dialog body we present when asking a customer if they would like to continue waiting for a session

All agents are currently busy, do you wish to continue waiting?

The dialog body we present when we cannot start a session due to no agents being online"

Your SOS Session has timed out. Please try again.

The dialog body we present when we cannot start a session due to insufficient network conditions

Network not able to support SOS, please try again later.

The dialog body we present if the network test encounters an error

We are unable to conduct a network test. Unfortunately we cannot guarantee an awesome SOS customer experience. Would you like to continue anyway?

The dialog body we present if no agents are current available

No agents are currently available, please try again later.

The dialog body we present if the network no longer functions

Your session has ended because the network has become unavailable. Please try again.

The dialog body we present if the app was backgrounded before the connection process finished

Your session has ended because the app was backgrounded before the session was fully established. Please try again.

The dialog body we present is the reconnect of a sessoin fails

Failed to re-establish to the SOS session. Please try again.

The positive choice for the start session prompt (saying yes to the dialog)

OK

A positive choice for connecting to a sesion. This is shown in a session prompt

Connect

The negative choice for the start session prompt (saying no to the dialog)

Cancel

A button message in a prompt to end a session now

End Now

The negative choice for the continue waiting prompt (saying no to the dialog)

Quit

The notification message used when the agent is in the process of joining the SOS session

Agent now joining...

The notification message used when a sessoin is starting up

Session is starting...

The notification message used when a session is initializing

Initializing...

The notification message used when the customer is ready to start a session, but still waiting for the agent to join

Waiting for an agent...

The notification message used when the audio needs to be reconnected

Reconnecting Audio...

The notification message used when the screen sharing is paused

Screen sharing is disabled

The notification message used the the network is initializing

Initializing Network...

The notification message used the a switching of networks has occured and reconnect is required

Switching network, reconnecting...

Status message displayed when the session is in the agent queue

In queue

Status message displayed when the session is connecting to an agent

Connecting

Status message displayed when the user’s audio is muted

Mic muted

Status message displayed network connection is poor during a session

Poor network

Status message displayed when network is reconnecting

Reconnecting

Status message displayed when agent video is paused

Session paused

Status message displayed when the agent pauses the session

Session on hold

Status message displayed as a second message when the video is paused

(agent cannot see screen)

Status message displayed as a second message when the agent pauses the session

(agent has paused session)

Status message displayed when the diconnect yes or no options are shown

Disconnect from the session?

Status message displayed when all the agents are busy timeout is shown

All Agents are currently busy: Continue waiting?

Text overlayed on the agent container when the SOS session is being recorded

recording

Message that informs the user a network test is not possible

Unable to complete network test. Proceed anyways?

Message that informs the user the session could not connect

Unable to connect... Try again?

The notification message used when an agent has joined and the app is backgrounded

Agent now joining, click here to return to the app

The header text shown at the top of the onboarding UI during session start.

SOS

The text displayed on the first default card of the onboarding dialog.

You are about to co-browse your app with an expert who can see and draw on your screen. Don’t worry, they can’t see you :)

The text displayed on the second default card of the onboarding dialog.

Drag the SOS window anywhere on your screen or tap to reveal controls.

The text displayed on the third default card of the onboarding dialog.

Tap to reveal controls to mute mic, pause screen share, and end session.

The button text displayed on the onboarding UI’s Accept button

OK, GOT IT

The label under the pause/resume button in the video activity when the session is NOT paused.

Pause

The label under the pause/resume button in the video activity when the session is PAUSED.

Resume

The label under the mute/unmute button in the video activity when the session is MUTED.

Unmute

The label under the mute/unmute button in the video activity when the session is NOT muted.

Mute

The label under the end session button in the video activity.

End

Text displayed on the Video UI to describe the camera swap gesture.

Double tap to flip camera

Text displayed on the Video UI to describe the flashlight gesture.

Tap & hold anywhere to toggle flashlight

Text displayed on the dismissal button for gesture information on the Video UI.

GOT IT

Header that appears in the video activity that describes to the user they can click the header to return to the app.

Back to app

Label that describes a flashlight icon. Indicates that the phone flashlight is on

Flashlight On

Message that informs the user that the device has been muted

Muted

The header of the message shown to the user when the session is paused in camera mode

Session paused

The header of the message shown to the user when the agent is paused in camera mode

Session on hold

The text that appears below the header whenever the session is paused in camera mode

No one can see or hear you

The text that appears below the header whenever the agent is paused in camera mode

Agent has paused session

Message that informs the user that the camera view is connecting

Connecting...

Message that informs the user that the masked field is hidden

Hidden