ServiceSOS Strings
List of string constants associated with the Snap-ins SDK SOS framework.
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Description
The title we present for any UI element that has a title, such as one of our dialogs
Default Value
Salesforce SOS
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Description
The dialog body we present when prompting to start an SOS session
Default Value
You are about to start an SOS session. You will be able to talk and screen share with an Agent in real time. Are you ready to experience the future of customer service?
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Description
The dialog body we present when confirming that a user would like to end their session (after hitting an end session button)
Default Value
Press OK to disconnect from the session.
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Description
The dialog body we present when the agent has ended the SOS session
Default Value
The Agent has ended the SOS session.
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Description
The dialog body we present when the agent disconnects for an unknown reason
Default Value
The agent may have disconnected. Press Quit to end the session now or Cancel to continue waiting.
-
Description
The dialog body we present when asking a customer if they would like to continue waiting for a session
Default Value
All agents are currently busy, do you wish to continue waiting?
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Description
The dialog body we present when we cannot start a session due to no agents being online"
Default Value
Your SOS Session has timed out. Please try again.
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Description
The dialog body we present when we cannot start a session due to insufficient network conditions
Default Value
Network not able to support SOS, please try again later.
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Description
The dialog body we present if the network test encounters an error
Default Value
We are unable to conduct a network test. Unfortunately we cannot guarantee an awesome SOS customer experience. Would you like to continue anyway?
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Description
The dialog body we present if no agents are current available
Default Value
No agents are currently available, please try again later.
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Description
The dialog body we present if the network no longer functions
Default Value
Your session has ended because the network has become unavailable. Please try again.
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Description
The dialog body we present if the app was backgrounded before the connection process finished
Default Value
Your session has ended because the app was backgrounded before the session was fully established. Please try again.
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Description
The dialog body we present is the reconnect of a sessoin fails
Default Value
Failed to re-establish to the SOS session. Please try again.
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Description
The positive choice for the start session prompt (saying yes to the dialog)
Default Value
OK
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Description
A positive choice for connecting to a sesion. This is shown in a session prompt
Default Value
Connect
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Description
The negative choice for the start session prompt (saying no to the dialog)
Default Value
Cancel
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Description
A button message in a prompt to end a session now
Default Value
End Now
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Description
The negative choice for the continue waiting prompt (saying no to the dialog)
Default Value
Quit
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Description
The notification message used when the agent is in the process of joining the SOS session
Default Value
Agent now joining...
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Description
The notification message used when a sessoin is starting up
Default Value
Session is starting...
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Description
The notification message used when a session is initializing
Default Value
Initializing...
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Description
The notification message used when the customer is ready to start a session, but still waiting for the agent to join
Default Value
Waiting for an agent...
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Description
The notification message used when the audio needs to be reconnected
Default Value
Reconnecting Audio...
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Description
The notification message used when the screen sharing is paused
Default Value
Screen sharing is disabled
-
Description
The notification message used the the network is initializing
Default Value
Initializing Network...
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Description
The notification message used the a switching of networks has occured and reconnect is required
Default Value
Switching network, reconnecting...
-
Description
Status message displayed when the session is in the agent queue
Default Value
In queue
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Description
Status message displayed when the session is connecting to an agent
Default Value
Connecting
-
Description
Status message displayed when the user’s audio is muted
Default Value
Mic muted
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Description
Status message displayed network connection is poor during a session
Default Value
Poor network
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Description
Status message displayed when network is reconnecting
Default Value
Reconnecting
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Description
Status message displayed when agent video is paused
Default Value
Session paused
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Description
Status message displayed when the agent pauses the session
Default Value
Session on hold
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Description
Status message displayed as a second message when the video is paused
Default Value
(agent cannot see screen)
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Description
Status message displayed as a second message when the agent pauses the session
Default Value
(agent has paused session)
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Description
Status message displayed when the diconnect yes or no options are shown
Default Value
Disconnect from the session?
-
Description
Status message displayed when all the agents are busy timeout is shown
Default Value
All Agents are currently busy: Continue waiting?
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Description
Text overlayed on the agent container when the SOS session is being recorded
Default Value
recording
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Description
Message that informs the user a network test is not possible
Default Value
Unable to complete network test. Proceed anyways?
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Description
Message that informs the user the session could not connect
Default Value
Unable to connect... Try again?
-
Description
The notification message used when an agent has joined and the app is backgrounded
Default Value
Agent now joining, click here to return to the app
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Description
The header text shown at the top of the onboarding UI during session start.
Default Value
SOS
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Description
The text displayed on the first default card of the onboarding dialog.
Default Value
You are about to co-browse your app with an expert who can see and draw on your screen. Don’t worry, they can’t see you :)
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Description
The text displayed on the second default card of the onboarding dialog.
Default Value
Drag the SOS window anywhere on your screen or tap to reveal controls.
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Description
The text displayed on the third default card of the onboarding dialog.
Default Value
Tap to reveal controls to mute mic, pause screen share, and end session.
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Description
The button text displayed on the onboarding UI’s Accept button
Default Value
OK, GOT IT
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Description
The label under the pause/resume button in the video activity when the session is NOT paused.
Default Value
Pause
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Description
The label under the pause/resume button in the video activity when the session is PAUSED.
Default Value
Resume
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Description
The label under the mute/unmute button in the video activity when the session is MUTED.
Default Value
Unmute
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Description
The label under the mute/unmute button in the video activity when the session is NOT muted.
Default Value
Mute
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Description
The label under the end session button in the video activity.
Default Value
End
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Description
Text displayed on the Video UI to describe the camera swap gesture.
Default Value
Double tap to flip camera
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Description
Text displayed on the Video UI to describe the flashlight gesture.
Default Value
Tap & hold anywhere to toggle flashlight
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Description
Text displayed on the dismissal button for gesture information on the Video UI.
Default Value
GOT IT
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Description
Header that appears in the video activity that describes to the user they can click the header to return to the app.
Default Value
Back to app
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Description
Label that describes a flashlight icon. Indicates that the phone flashlight is on
Default Value
Flashlight On
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Description
Message that informs the user that the device has been muted
Default Value
Muted
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Description
The header of the message shown to the user when the session is paused in camera mode
Default Value
Session paused
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Description
The header of the message shown to the user when the agent is paused in camera mode
Default Value
Session on hold
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Description
The text that appears below the header whenever the session is paused in camera mode
Default Value
No one can see or hear you
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Description
The text that appears below the header whenever the agent is paused in camera mode
Default Value
Agent has paused session
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Description
Message that informs the user that the camera view is connecting
Default Value
Connecting...
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Description
Message that informs the user that the masked field is hidden
Default Value
Hidden