Action Button Customization

The SCSActionManager class controls the handling and display of the action buttons that are overlaid on the various Snap-ins SDK interface elements to allow the user to initiate various actions, such as:

• Creating a new case.
• Initiating a knowledge article search.
• Starting a Live Agent chat session.
• Initiating an SOS support session.

These built-in actions are managed through the action manager class, and can be customized through the use of it and the associated protocols available. Furthermore, the SCSActionManagerDelegate protocol can be used to interact with, and customize, the handling of these actions.

Each action button that is displayed is represented by UIView instances that conform to the SCSActionItem protocol. Each of these items are displayed within a UIViewController instance that conforms to the SCSActionItemController protocol. Built-in defaults are provided that implement these behaviors, and can be used to extend or customize functionality. Furthermore, the default action button is exposed as the SCSActionButton class, and can be used to introduce additional actions along side the built-in defaults, while still maintaining the same visual appearance.

Delegate protocol used by the SCSActionManager to customize the appearance and functionality of the action manager.

Protocol defining the type of views capable of being added to an SCSActionItemContainer object.

Default SCSActionItem instance that provides the circular button for the default experience.

Protocol defining a type of UIViewController that can be used to display SCSActionItem objects.

Default sort index values for the built-in action items.

Enumerated list of all configurable action types.