ServiceChat Strings

Title of many alert dialogs and views.

Live Chat

Negative option in generic alert dialogs.

Cancel

Affirmative option in generic alert dialogs.

OK

String presented to mobile user above a number of text fields that require input before submitting a chat request.

Just a few things before we connect you with an expert…

Label of button for mobile user to press once they have completed necessary text fields and are ready to chat with an agent.

Chat with an Agent

Label of button for mobile user to inform the user the chat with agent button is disabled.

Chat with an agent disabled

Title of end session alert dialog presented when a mobile user attempts to end the session.

End Session

Message body in end session alert dialog presented when a mobile user attempts to end the session.

Are you sure you want to end the chat?

Affirmative option in end session alert dialog presented when a mobile user attempts to end the session.

End

Option presented to mobile user for sending a file to an agent by taking a new photo with the camera.

Take Photo

Option presented to mobile user for sending a file to an agent by selecting a previously captured image from the device’s photo library.

Photo Library

Alert message body displayed to mobile user when no agents are available to chat with.

Sorry, no agents are available now. Please try again later.

Alert title displayed to mobile user when their chat session has ended.

Session Ended

Alert message body displayed to mobile user when an agent has ended the chat session.

The agent ended the session.

Label of the submit button on prechat in an error condition

Submission Error

Label of the submit button on prechat when submit request is in progress

Submit In Progress

Label of the submit button on prechat when submit is completed

Submission Complete

Default picklist option in prechat picklist

Select a value...

Label inside tooltip to show customer where to press to minimize window

Tap to minimize window

Label of button inside tooltip to dismiss tooltip

GOT IT

Status message displayed to mobile user when connecting to chat servers.

Connecting...

Status message (in long form) displayed to mobile user when connecting to chat servers.

Connecting to chat...

Status message displayed to mobile user when agent is currently active in the chat session.

active now

Status message displayed to mobile user when agent has been inactive for a minute.

active 1 min ago

Status message displayed to mobile user when agent has been inactive for a specific number of minutes.

active %ld mins ago

Status message displayed to mobile user when agent has been inactive for over an hour.

active over an hour ago

Status message displayed to mobile user when waiting for agent to connect to a session.

Waiting for Agent

Message displayed when waiting to be routed to an available agent.

We’ll be with you as soon as an agent is available.

Status message displayed above an integer value representing the number of people ahead of you in chat queue.

Your place in line

Format string for displaying the user’s queue position, e.g. “#5”.

#%ld

Status message displayed in the minimized state above the time label indicating the estimated wait time for a chat in the queue.

Wait time:

Status message displayed in the fullscreen state above the time label indicating the estimated wait time for a chat in the queue.

Your estimated wait time is:

Estimated wait message to show in the minimized state when we do not know how long the user has in the queue. This may happen near the end of the queue when we expect they would have connected already.

Waiting for an agent

Estimated wait message to show in the full screen state when we do not know how long the user has in the queue. This may happen near the end of the queue when we expect they would have connected already.

We’ll be with you as soon as an agent is available.

Estimated wait title to show in the full screen state when we do not know how long the user has in the queue.

Please hang tight…

Estimated wait message to show in the minimized state when the estimated wait time is larger than the configured maximum.

Extended wait time

Estimated wait message to show in the full screen state when the estimated wait time is larger than the configured maximum.

We’re experiencing longer than expected wait times.

Estimated wait title to show in the full screen state when the estimated wait time is larger than the configured maximum.

Please hang tight…

Status message displayed to mobile user when their chat session has ended.

Chat Ended

Status message displayed to mobile user when their chat session failed to begin.

Chat Failed

Brief Status message displayed when a chat session is not started because the user backgrounded the application.

Chat Request Timed Out

Detailed Status message displayed when a chat session is not started because the user backgrounded the application.

Please keep the application open while connecting and try again.

Brief Status message displayed when a chat session is not started because no agents are available to accept the chat.

No Agents Available

Detailed Status message displayed when a chat session is not started because no agents are available to accept the chat.

No agents are available to service your request. Please try again later.

Brief Status message displayed when a chat session is not started because an error occurred.

Hmm, something went wrong…

Detailed Status message displayed when a chat session is not started because an error occurred.

Chat request failed due to an unknown error. Please try again.

Brief status message displayed when a chat session is not started because it was cancelled by a user

Chat Session Ended

Detailed status message displayed when a chat session is not started because it was cancelled by a user

Chat session ended by the user

Message displayed to mobile user when agent has initiated a file transfer.

Agent is requesting a file

Message displayed to mobile user when agent has cancelled a previously initiated file transfer.

Agent canceled the file request

Message displayed to mobile user when file transfer to the agent has been successful.

File transfer complete

Message displayed to mobile user when file transfer to the agent has failed.

File transfer failed

Message displayed to mobile user when agent has initiated a file transfer.

Transferring you to an agent

Message displayed to mobile user when agent has cancelled a previously initiated file transfer.

Failed to transfer you to an agent

Message displayed to mobile user when file transfer to the agent has been successful.

%@ joined the chat

Message displayed to mobile user when a second agent has joined the chat. The first variable represents the agent and the second variable represents the timestamp.

%@ joined the chat · %@

Message displayed to mobile user when an agent leaves a group conference. The first variable represents the agent and the second variable represents the timestamp.

%@ left the chat · %@

Message displayed to mobile user when the agent is typing, e.g. Montgomery is typing

%@ is typing

Message displayed to mobile user when a text message fails to send

Delivery Failed

Message displayed to mobile user (in long form) when a text message fails to send

Delivery Failed - Tap to resend

Message displayed to mobile user when a session ends due to the agent ending it.

Agent ended the session

Message displayed to mobile user when a session ends due to a timeout.

Session ended due to timeout

Message displayed to mobile user when a session ends due to an error.

Session ended due to error

Message displayed to mobile user when a session is ended by the user themselves

Session ended by user

Message displayed to mobile user when the message is not sent because it’s entire contents have been redacted due to sensitive data rules

Message wasn't sent because it contains sensitive data

Message displayed to mobile user when the message hase been modified due to sensitive data rules

Sensitive data was removed from message

Message displayed to mobile user warning that the chat session may expire soon as it has been backgrounded.

Still there? Return to the app to keep your chat session open.

Agent name and timestamp string to be displayed at the bottom of a group of messages.

%@ · %@

Placeholder text inside chat input field.

Send a message…

Label of button to send a message to the agent.

Send

Accessibility label for sender messages in the chat feed, e.g. Your message: Hello

Your message: %@

Accessibility label for agent messages in the chat feed, e.g. Agent message: How can I help you?

Agent message: %@

Accessibiliy label for text input fields, e.g. email text input

%@ text input

Accessibility label for navigation bar button to minimize the chat window

Minimize

Accessibility label for navigation bar button to end the chat session

End session

Accessibility label for file transfer paper clip icon

File transfer

Accessibility label for the file transferred image

File transferred image

Accessibility label to show chatbots button footer menu

Show chatbots footer menu

Accessibility label to close the chatbots button footer menu

Close chatbots footer menu

Accessibility label for the chatbots footer menu

Chatbots action menu

Accessibility label for the chatbots button window menu

Window menu

Accessibility label for the chatbots button quick reply button menu

Quick reply

Accessibility label for the presentation of the quick reply buttons

%ld Chatbot quick reply buttons are shown

Accessibility label for the chatbots selected button

Chatbot user selection

Accessibility label for the chat fab button in support home

Chat support

Accessibility label for the prechat for the field length indicator

%ld characters added of %ld

Accessibility label for the prechat required indicatior

required

Accessibility label for the text input in the chat feed

Chat input

Generic identifier for agent in chat session when name is not provided

Agent

Generic identifier for visitor in chat session when name is not provided

Visitor

Accessibility message that will be spoken by the phone to the user when the agent starts typing

Agent has started typing

ChatBots footer menu title string

Menu options

Message displayed to the user when transferring from a chat bot to an agent

Connecting to an agent.\nThis may take a few moments.

Cancel button text displayed when transferring from a chat bot to an agent

End session

String displayed with the fav icon for article preview

Knowledge article

Accessibility message that will be spoken by the phone while the user is waiting in the queue. This will be read out every 30 seconds while the user waits in a queue and the queue position feature is enabled.

Your place in line is: %ld

Accessibility message that will be spoken by the phone while the user is waiting in the queue. This will be read out every 30 seconds while the user waits in a queue and the estimated wait time feature is enabled.

Your estimated wait time is: %1d

Message that will be read out through ‘Voice Over’ to the user when the chat session is minimized and in the session connecting state

Chat session connecting, tap to maximize

Message that will be read out through ‘Voice Over’ to the user when the chat session is minimized and in the session queue state

Chat session waiting in queue, tap to maximize

Message that will be read out through ‘Voice Over’ to the user when the chat session is minimized and in the session connected state

Chat session connected, tap to maximize

Message that will be read out through ‘Voice Over’ to the user when the chat session is minimized and in the session connected state to a chat bot

Chat session connected to a chat bot, tap to maximize

Message that will be read out through ‘Voice Over’ to the user when the chat session is minimized and in a session failure state

Chat session failure, tap to maximize

Message that will be read out through ‘Voice Over’ to the user when the chat session is minimized and in the session ended state

Chat session ended, tap to maximize

Message that will be read out through ‘Voice Over’ to the user when the voice over selector is over the end session button in the minimized view

End session

Message that will be read out through ‘Voice Over’ to user when a second agent has joined the chat. The first variable represents the agent and the second variable represents the timestamp.

%@ joined the chat at %@

Message that will be read out through ‘Voice Over’ to user when an agent leaves a group conference. The first variable represents the agent and the second variable represents the timestamp.

%@ left the chat at %@

Message that will be read out through ‘Voice Over’ to user when the agent name and timestamp below a group of messages is selected. The first variable represents the agent and the second variable represents the timestamp.

%@ at %@